FAQ

DOG BOARDING @ THE ANIMAL LODGE

What are your check-in and check-out times?

Daily: Check-in: 2pm to 4.30pm

Daily: Check-out: 10am to 1pm

(a) Christmas Eve, New Year’s Eve and Chinese New Year’s Eve: No Check-in, only Check-out: 10am to 12pm.

(b) All Public Holidays: Closed

Are there any pre-requisites for boarding my dog?

For your dog’s safety, we require your dog(s) to be vaccinated before boarding with us. We require a valid DHLPP vaccination – Distemper, Canine Hepatitis, Leptospirosis, Parvovirus and Parainfluenza. Your dog(s) should have been vaccinated against the above viruses no more than 12 months prior to check-in but no sooner than 14 days before the start of boarding.

We will need proof of vaccination (image of vaccination card) to be WhatsApped to us before the start of your dog’s boarding.

Is a Kennel Cough vaccination required?

Kennel Cough (also known as canine infectious tracheobronchitis) is a highly contagious respiratory disease. You are encouraged to vaccinate your dog(s) against kennel cough. This should be done at least 14 days prior to start of boarding date to allow your dog sufficient time to build up immunity.

Will my dog need to be assessed before boarding?

We do not require a pre-assessment for boarding at The Animal Lodge.

However, in the interests of safety for your dog, our staff and other dogs using our facility, if you believe your dog has behavioural or other issues that require special handling, please contact us prior to booking to ensure we are able to adequately care for your dog.

Will my dog be able to play with other dogs during boarding?

We do not socialize our boarding guests at The Animal Lodge to prevent accidents from happening but don’t worry, your furkid will get to play with us humans and receive lots of love and cuddles!

Do you provide food? What are the feeding times?

We feed boarding dogs a premium grade kibble that may contain chicken fats, chicken, anchovy and sardine meal. If your dog(s) has a sensitive digestive system or has any known allergies, we advise you to provide an alternative food supply sufficient for the duration of your dog’s stay

We feed twice a day, a morning feed between 9am to 10am and an afternoon feed between 4pm to 4.30pm. If you require a different arrangement, just let us know!

My dog is already on tick & flea prevention, will you still need to apply upon check-in?

We treat all boarding dogs with a tick & flea prevention treatment upon check-in as a compulsory preventive measure.

However, if your dog is already protected, we will not need to do so at check-in. Please do let us know if your dog needs to be administered a dose during his stay with us, just let us know the required dosage, administration instructions and provide us the meds you use.

As this treatment is only prophylactic, we accept no responsibility for any tick and flea related problems that may occur during/after the stay

Do you have CCTV for me to monitor how my dog is doing?

Yes, we do! 24-hour live CCTV access is included in our rates, you’ll be able to view your pet anytime during his stay as long as you are have internet access.

We will send you the instructions and log-in details as part of your check-in procedures.

What should I bring for my dog's stay?

We provide an elevated bed, food and water bowls. If your furkid is other than grass trained, please bring the necessary (e.g. pee tray. pee pads) to make your dog more comfortable!

We do have limited storage, so just bring what your dog absolutely needs! We will not be responsible for any loss/damage of any of these items.

At what time will my dog be walked, exercised?

We walk and exercise our boarding dogs individually during working hours, but the exact time will vary, depending on the weather.

Do you provide daily updates on my dog?

We will notify you immediately if your dog experiences problems adjusting e.g. poor appetite, anxiety, etc.

Any small issues such as superficial cuts, skin rashes, eye/ear infections, abrasions and cuts will be managed by our resident vet nurses

Do you have staff on site all the time?

Our front office will only be open from 9am to 6pm, our phones and Whatsapp will only be manned during office hours.

However, our caregivers are onsite 24/7 and will alert the duty manager should any emergency situation arise.

What happens if my dog falls ill during its stay?

The welfare of your dog is always our top priority.

Should any medical emergency requiring urgent action arise during your dog’s stay with us, e.g., physical collapse, suspected stomach bloat, etc, we will make reasonable efforts to contact you and your emergency contact. However, if we are unable to, we will seek immediate veterinary attention for your dog(s) at the nearest available veterinary clinic.

Transport will be charged for each vet run and Mutts & Mittens is not liable for any medical expenses incurred for any dog(s) left in our care

Do you provide pet transport?

Yes! We work with a small number of trusted transporters with reasonable rates that have been thoroughly vetted. We will connect you with them to arrange pick up and drop off times. You can make payment directly to them.

The time slot for drop off is between 10am to 1pm, and pick up is between 2pm to 4pm.

For import / export: We will liaise with the pet transport on your behalf.

What modes of payment do you accept?

Mutts & Mittens Pte Ltd is GST registered and the prices listed on this website are GST inclusive.

Payment needs to be received within 3 days to confirm your booking. We accept bank transfer and mobile payment such as PayNow, PayLah, OCBC Pay Anyone, etc

Boarding fees for the duration of the booked stay must be paid in full before check in. Extensions of stays must be paid in full before checking out. Additional charges including but not limited to, medical services, food supplements, vet charges must also be paid in full before checking out.

CAT BOARDING @ GUILLEMARD

What are your check-in and check-out times?

Daily: Check-in: 2pm to 4.30pm

Daily: Check-out: 10am to 1pm

(a) Christmas Eve, New Year’s Eve and Chinese New Year’s Eve: No Check-in, only Check-out: 10am to 12pm.

(b) All Public Holidays: Closed

Are there any pre-requisites for boarding my cat?

For your cat’s safety, we require your cat(s) to be vaccinated before boarding with us. We require a valid FVRCP vaccination – Feline Viral Rhinotracheitis, Feline Calicivirus and Feline Panleukopenia (Feline Distemper). Your cat(s) should have been vaccinated against the above viruses no more than 12 months prior to check-in but no sooner than 14 days before the start of boarding.

We will need proof of vaccination (image of vaccination card) to be WhatsApped to us before the start of your cat’s boarding.

My cat cannot be vaccinated, can he still board with you?

We understand there may be medical reasons why your cat(s) cannot be vaccinated. We will board your cat if you produce a note from your vet confirming the above.

However, we accept no responsibility for any viral diseases contracted during/after your cat’s stay with us.

Will my cat need to be assessed before boarding?

We do not require a pre-assessment for boarding at Guillemard.

However, in the interests of safety for your cat, our staff and other cats using our facility, if you believe your cat has behavioural or other issues that require special handling, please contact us prior to booking to ensure we are able to adequately care for your cat.

Will my cat be able to play with other cats during boarding?

We do not socialize our boarding guests at Guillemard to prevent accidents from happening but don’t worry, your furkid will get to play with us humans and receive lots of love and cuddles!

Do you provide food? What are the feeding times?

We feed boarding cats a premium grade kibble that may contain chicken fats, chicken, anchovy and sardine meal. If your cat(s) has a sensitive digestive system or has any known allergies, we advise you to provide an alternative food supply sufficient for the duration of your cat’s stay

We feed twice a day, a morning feed between 9am to 10am and an afternoon feed between 4pm to 4.30pm. If you require a different arrangement, just let us know!

My cat is already on tick & flea prevention, will you still need to apply upon check-in?

We treat all boarding cats with a tick & flea prevention treatment upon check-in as a compulsory preventive measure.

However, if your cat is already protected, we will not need to do so at check-in. Please do let us know if your cat needs to be administered a dose during his stay with us, just let us know the required dosage, administration instructions and provide us the meds you use.

As this treatment is only prophylactic, we accept no responsibility for any tick and flea related problems that may occur during/after the stay

Do you have CCTV for me to monitor how my cat is doing?

Yes, we do! 24-hour live CCTV access is included in our rates, you’ll be able to view your pet anytime during his stay as long as you are have internet access.

We will send you the instructions and log-in details as part of your check-in procedures.

What should I bring for my cat's stay?

We provide food and water bowls. If your furkid is toilet-trained, please bring the necessary to make your cat more comfortable!

We do have limited storage, so just bring what your cat absolutely needs! We will not be responsible for any loss/damage of any of these items.

Do you provide daily updates on my cat?

We will notify you immediately if your cat experiences problems adjusting e.g. poor appetite, anxiety, etc.

Any small issues such as superficial cuts, skin rashes, eye/ear infections, abrasions and cuts will be managed by our resident vet nurse

Do you have staff on site all the time?

Our front office will only be open from 9am to 6pm, our phones and Whatsapp will only be manned during office hours.

However, our caregivers are onsite 24/7 and will alert the duty manager should any emergency situation arise.

What happens if my pet fall sick during boarding?

The welfare of your cat is always our top priority.

Should any medical emergency requiring urgent action arise during your cat’s stay with us, e.g., physical collapse, suspected stomach bloat, etc, we will make reasonable efforts to contact you and your emergency contact. However, if we are unable to, we will seek immediate veterinary attention for your cat(s) at the nearest available veterinary clinic.

Transport will be charged for each vet run and Mutts & Mittens is not liable for any medical expenses incurred for any cat(s) left in our care

Do you provide pet transport?

Yes! We work with a small number of trusted transporters with reasonable rates that have been thoroughly vetted. We will connect you with them to arrange pick up and drop off times. You can make payment directly to them.

The time slot for drop off is between 10am to 1pm, and pick up is between 2pm to 4pm.

For import / export: We will liaise with the pet transport on your behalf.

What modes of payment do you accept?

Mutts & Mittens Pte Ltd is GST registered and the prices listed on this website are GST inclusive.

Payment needs to be received within 3 days to confirm your booking. We accept bank transfer and mobile payment such as PayNow, PayLah, OCBC Pay Anyone, etc

Boarding fees for the duration of the booked stay must be paid in full before check in. Extensions of stays must be paid in full before checking out. Additional charges including but not limited to, medical services, food supplements, vet charges must also be paid in full before checking out.

 

LET’S DISCUSS YOUR PET’S BOARDING TOGETHER!