FAQ

DOG BOARDING @ THE ANIMAL LODGE

What are the check-in and check-out time?

Daily: Check-in: 2pm to 4.30pm

Daily: Check-out: 10am to 1pm

(a) Christmas Eve, New Year’s Eve and Chinese New Year’s Eve: No Check-in, only Check-out: 10am to 12pm.

(b) All Public Holidays: Closed

What are the requirements to board my dog?

The health and welfare of your furkid(s) is of utmost importance to us! As such, all boarding guests need to be vaccinated before they can board with us.

REQUIRED VACCINATION: DHLPP – Distemper, Canine Hepatitis, Leptospirosis, Parvovirus and Parainfluenza
Your furkid(s) must have been vaccinated against the above viruses within 12 months prior to check in but no sooner than 2 weeks before the start of boarding.

You must provide proof of complete and valid vaccinations before your furkid’s boarding. The documentation needs to be provided to us prior to check-in, we accept scanned images via email or WhatsApp.

My pet cannot be vaccinated, are you able to accept the boarding?

We understand that this might happen sometimes due to medical reason that your furkid(s) cannot be vaccinated, hence we will accept the boarding with a note from the vet but we accept no responsibility for any viral diseases contracted during/after its stay.

Do I have to bring my pet for kennel cough vaccination?

Kennel Cough (also known as canine infectious tracheobronchitis) is a highly contagious respiratory disease, you are encouraged to vaccinate your furkid(s) against kennel cough but should do so at least 2 weeks prior to start of boarding date.

Do I have to bring my pet for pre-assessment before boarding?

There is no need for pre-assessment before boarding at The Animal Lodge but for the safety of our other guests and staff, please contact us prior booking should you believe your furkid has behavourial issues.

 

Is there play time with other dogs during boarding?

We do not socialize our boarding guests at The Animal Lodge to prevent accidents from happening but don’t worry, your furkid will get to play with us humans and receive lots of love and cuddles!

Do you provide food? What is the feeding time?

Our boarding guests are fed a premium grade kibble that may contain chicken fats, chicken, anchovy and sardine meal. If your furkid(s) has a sensitive digestive system or has any known allergies, it is best for you to provide your furkid’s preferred food sufficient for the duration of your furkid’s stay.

We feed twice daily between 9am to 10am and between 4pm to 4.30pm. If you require a different arrangement, feel free to let us know! 

My pet is on tick & flea prevention, do you still need to apply upon check in?

All furkid(s) will receive a dose of tick and flea prevention (Frontline or similar product) upon arrival as a compulsory preventive measure.

If your furkid(s) is on your own tick prevention and needs to be administered a dose during its stay with us, please provide the required dosage and administration instructions at check in. We accept no responsibility for any tick and flea related problems that may occur during/after the stay.

Is there CCTV camera to view my pet?

Yes, we do! 24-hour live CCTV access is included in our rates, you’ll be able to view your pet anytime during his / her stay as long as you are connected to Wi-Fi or data.

Our friendly staff will send you the instructions and password to log in the app after your pet have checked in. 

What should I bring for my pet's boarding?

We provide an elevated bed, food and water bowls for your furkid(s). If your furkid is toilet-trained, please bring along the necessary materials and you may bring additional items to make your furkid more comfortable too! Please do not bring too much as we will not be responsible for any loss/damage of any of these items. 

To minimize risk of loss or damage, we encourage you to bring only necessary items during your pet’s stay! 

What time do you walk & exercise my pet?

We walk and exercise our boarding guests individually during our working hours, the exact timing that we walk your pet is largely dependable on the weather in Singapore.

Do you provide daily updates on my pet during the stay?

We will be the first to update you if your furkid experience problems adjusting well e.g poor appetite, superficial cuts, skin rashes, eye/ear infections, abrasions and cuts. These problems are generally benign and can usually be managed by our resident vet nurses. 

Are there people at the boarding facility after operating hours?

Whilst our caregivers are not in the kennels around the clock, they are physically on site 24/7 (including Sundays and public holidays) and able to respond to emergencies should they arise. 

What happens if my pet fall sick during boarding?

Safety is our top priority in Mutts & Mittens. Should there be any medical emergency that demand quick action (e.g. collapsed, suspected stomach bloat), the wellbeing of your furkid(s) comes first. We will make reasonable efforts to contact you but if we are unable to, we will seek immediate veterinary attention for your pet(s) at the nearest available veterinary clinic.

Transport will be charged for each vet run and Mutts & Mittens is not liable for any medical expenses incurred for any pet(s) left in our care.

 

Do you provide pet transport?

Yes! If you are unable to send your pet in, we have a transport van available to pick up or/and send back your pet. 

The time slot for drop off is between 10am to 1pm, and pick up is between 2pm to 4pm. 

What are the available payment modes?

Mutts & Mittens is GST registered and all our prices presented is before GST. Modes of payment are cash, NETS, bank transfer and PayNow only. Additional charges including but not limited to, medical services, food supplements, vet charges. Boarding fees for the duration of the booked stay must be paid in full upon check in. Extensions of stays must be paid in full before checking out.

CAT BOARDING @ GUILLEMARD

What are the check-in and check-out time?

Daily: Check-in: 2pm to 4.30pm

Daily: Check-out: 10am to 1pm

(a) Christmas Eve, New Year’s Eve and Chinese New Year’s Eve: No Check-in, only Check-out: 10am to 12pm.

(b) All Public Holidays: Closed

What are the requirements to board my cat?

The health and welfare of your furkid(s) is of utmost importance to us! As such, all boarding guests need to be vaccinated before they can board with us.

REQUIRED VACCINATION: FVRCP – Feline Viral Rhinotracheitis, Feline Calicivirus and Feline Panleukopenia (Feline Distemper)
Your furkid(s) must have been vaccinated against the above viruses within 12 months prior to check in but no sooner than 2 weeks before the start of boarding.

You must provide proof of complete and valid vaccinations before your furkid’s boarding. The documentation needs to be provided to us prior to check-in, we accept scanned images via email or WhatsApp.

My pet cannot be vaccinated, are you able to accept the boarding?

We understand that this might happen sometimes due to medical reason that your furkid(s) cannot be vaccinated, hence we will accept the boarding with a note from the vet but we accept no responsibility for any viral diseases contracted during/after its stay.

Do I have to bring my pet for pre-assessment before boarding?

There is no need for pre-assessment before boarding but for the safety of our other guests and staff, please contact us prior booking should you believe your furkid has behavourial issues.

 

Is there play time with other cats during boarding?

We do not socialize our boarding guests to prevent accidents from happening but don’t worry, your furkid will get to play with us humans and receive lots of love and cuddles!

Do you provide food? What is the feeding time?

Our boarding guests are fed a premium grade kibble that may contain chicken fats, chicken, anchovy and sardine meal. If your furkid(s) has a sensitive digestive system or has any known allergies, it is best for you to provide your furkid’s preferred food sufficient for the duration of your furkid’s stay.

We feed twice daily between 9am to 10am and between 4pm to 4.30pm. If you require a different arrangement, feel free to let us know! 

My pet is on tick & flea prevention, do you still need to apply upon check in?

All furkid(s) will receive a dose of tick and flea prevention (Revolution or similar product) upon arrival as a compulsory preventive measure.

If your furkid(s) is on your own tick prevention and needs to be administered a dose during its stay with us, please provide the required dosage and administration instructions at check in. We accept no responsibility for any tick and flea related problems that may occur during/after the stay.

Is there CCTV camera to view my pet?

Yes, we do! You may opt for our 24-hour live CCTV access which you’ll be able to view your pet anytime during his / her stay as long as you are connected to Wi-Fi or data.

If you have chosen this add-on, our friendly staff will send you the instructions and password to log in the app after your pet have checked in. 

What should I bring for my pet's boarding?

We provide an elevated bed, food and water bowls for your furkid(s). If your furkid is toilet-trained, please bring along the necessary materials and you may bring additional items to make your furkid more comfortable too! Please do not bring too much as we will not be responsible for any loss/damage of any of these items. 

To minimise risk of loss or damage, we encourage you to bring only necessary items during your pet’s stay! 

Do you provide daily updates on my pet during the stay?

We will be the first to update you if your furkid experience problems adjusting well e.g poor appetite, superficial cuts, skin rashes, eye/ear infections, abrasions and cuts. These problems are generally benign and can usually be managed by our resident vet nurses. 

Are there people at the boarding facility after operating hours?

Whilst our caregivers are not in the kennels around the clock, they are physically on site 24/7 (including Sundays and public holidays) and able to respond to emergencies should they arise. 

What happens if my pet fall sick during boarding?

Safety is our top priority in Mutts & Mittens. Should there be any medical emergency that demand quick action (e.g. collapsed, suspected stomach bloat), the wellbeing of your furkid(s) comes first. We will make reasonable efforts to contact you but if we are unable to, we will seek immediate veterinary attention for your pet(s) at the nearest available veterinary clinic.

Transport will be charged for each vet run and Mutts & Mittens is not liable for any medical expenses incurred for any pet(s) left in our care.

 

Do you provide pet transport?

Yes! If you are unable to send your pet in, we have a transport van available to pick up or/and send back your pet. 

The time slot for drop off is between 10am to 1pm, and pick up is between 2pm to 4pm. 

What are the available payment modes?

Mutts & Mittens is GST registered and all our prices presented is before GST. Modes of payment are bank transfer and PayNow only. Additional charges including but not limited to, medical services, food supplements, vet charges. Boarding fees for the duration of the booked stay must be paid in full upon check in. Extensions of stays must be paid in full before checking out.

 

LET’S DISCUSS YOUR PET’S BOARDING TOGETHER!